Comments on: Advice About Bad Customer Service? http://funkybrownchick.com/2007/03/23/verizon/ Twanna is a sex, dating and relationships writer in New York City. She's funky. She has brown skin. And, she's a chick. FUNKYBROWNCHICK™ chronicles her life. Sat, 20 Mar 2010 16:01:09 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: FUNKY BROWN CHICK http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11280 FUNKY BROWN CHICK Fri, 30 Mar 2007 01:06:09 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11280 Yeah, Verizon can suck. Yeah, Verizon can suck.

]]> By: missb http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11267 missb Thu, 29 Mar 2007 15:01:37 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11267 Hate, loathe, despise, detest Verizon. Had a one month disasterthon with them regarding DSL a couple of years ago. Nightmare. On the phone with them for literally hours (until the phone went out, too), people treating me like a thumbless monkey ("Have you turned the modem on?") being bumped up and up and up through customer service till I was finally put through to a Verizon Crisis Counselor (not kidding). I nearly went insane. I wondered when I could turn. Who do I complain to? 1. At the time there was a website called, I think, verizonsucksmyass.com. There, I felt I was among family. 2. Then I dumped Verizon and switched to Road Runner, who has been nothing but good to me although not the world's cheapest connection. You get what you pay for. Your story has also highlighted for me the number one reason I cannot go Voip. Although I will finally be cancelling my landline this week. Stupid evil Verizon: I don't need you any longer. Hate, loathe, despise, detest Verizon. Had a one month disasterthon with them regarding DSL a couple of years ago. Nightmare. On the phone with them for literally hours (until the phone went out, too), people treating me like a thumbless monkey (”Have you turned the modem on?”) being bumped up and up and up through customer service till I was finally put through to a Verizon Crisis Counselor (not kidding). I nearly went insane. I wondered when I could turn. Who do I complain to?

1. At the time there was a website called, I think, verizonsucksmyass.com. There, I felt I was among family.

2. Then I dumped Verizon and switched to Road Runner, who has been nothing but good to me although not the world’s cheapest connection. You get what you pay for.

Your story has also highlighted for me the number one reason I cannot go Voip. Although I will finally be cancelling my landline this week.

Stupid evil Verizon: I don’t need you any longer.

]]> By: FUNKY BROWN CHICK http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11141 FUNKY BROWN CHICK Sun, 25 Mar 2007 04:22:31 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11141 <b>Darwin<b>: Thanks. And, it's good to *be* back, too! :-) <b>AmyD</b>: Stiff drinks help *everything*!! :) <b>ChiGirl</b>: I've got a little log that lists everyone that I talked to and all of the crazy stuff that they said to me when they contradicted each other REPEATEDLY. And, yes, I was / am *very* traumatized by the situation. I almost *lost it* one day. Like I mentioned before, I don't use internet strictly for pleasure -- it also helps me pay the bills. <b>Howard</b>: Outrageous. Absurd. There are a million crazy that describe the debacle that happened. I've *NEVER* been without internet for that long. I've had this blog for nearly 2 years now, and the Verizon-induced hiatus was the longest that I've ever gone without posting. <b>Amy</b>: Man, did you check out the stuff on Consumerist.com about TWC in Southern California? It sounds HORRIBLE. <b>John</b>: Thank you!!! :-) <b>cici</b>: Capital One = Evil. <b>Darla Mack</b>: Thanks for the recommendation. You and the rest of the group soooo have to come back to New York for a visit sometime. Darwin: Thanks. And, it’s good to *be* back, too! :-)

AmyD: Stiff drinks help *everything*!! :)

ChiGirl: I’ve got a little log that lists everyone that I talked to and all of the crazy stuff that they said to me when they contradicted each other REPEATEDLY. And, yes, I was / am *very* traumatized by the situation. I almost *lost it* one day. Like I mentioned before, I don’t use internet strictly for pleasure — it also helps me pay the bills.

Howard: Outrageous. Absurd. There are a million crazy that describe the debacle that happened. I’ve *NEVER* been without internet for that long. I’ve had this blog for nearly 2 years now, and the Verizon-induced hiatus was the longest that I’ve ever gone without posting.

Amy: Man, did you check out the stuff on Consumerist.com about TWC in Southern California? It sounds HORRIBLE.

John: Thank you!!! :-)

cici: Capital One = Evil.

Darla Mack: Thanks for the recommendation. You and the rest of the group soooo have to come back to New York for a visit sometime.

]]> By: Darla Mack http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11140 Darla Mack Sun, 25 Mar 2007 03:03:17 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11140 Welcome back!! You might also want to try PlanetFeedback.com. I've submitted several complaints there with companies that have pissed me off. Welcome back!! You might also want to try PlanetFeedback.com. I’ve submitted several complaints there with companies that have pissed me off.

]]> By: cici http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11125 cici Sat, 24 Mar 2007 05:38:19 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11125 I just had an ugly customer service experience myself that I'm actually still dealing with involving CAPITAL ONE and KARMALOOP.COM. I can't even type about it without getting upset. But I honestly think that when it comes to cable there is no recourse. You could switch providers but they would just screw you over too. It's possible the only revenge is to have illegal cable like my mom (lol seriously) or OCCASIONALLY connect to other people's wireless internet like me (which really probably only works if you live in an apartment). Hope that gives you some hope :-) I just had an ugly customer service experience myself that I’m actually still dealing with involving CAPITAL ONE and KARMALOOP.COM. I can’t even type about it without getting upset. But I honestly think that when it comes to cable there is no recourse. You could switch providers but they would just screw you over too. It’s possible the only revenge is to have illegal cable like my mom (lol seriously) or OCCASIONALLY connect to other people’s wireless internet like me (which really probably only works if you live in an apartment). Hope that gives you some hope :-)

]]> By: John http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11123 John Sat, 24 Mar 2007 01:46:11 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11123 Welcome back from DSL Hell. Welcome back from DSL Hell.

]]> By: Amy http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11122 Amy Fri, 23 Mar 2007 22:26:31 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11122 HA. See when my cable internet or cable or both are out here in So Cal, I swear to God, the rep I get on the phone blames it on wind/fire/heat/unusual cold/insert random weather pattern here near their trnasmitters. TWC does it, and Adelphia did it before TWC took them over. HA. See when my cable internet or cable or both are out here in So Cal, I swear to God, the rep I get on the phone blames it on wind/fire/heat/unusual cold/insert random weather pattern here near their trnasmitters.

TWC does it, and Adelphia did it before TWC took them over.

]]> By: Howard http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11121 Howard Fri, 23 Mar 2007 18:22:15 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11121 Wow, I've never heard of anyone being that long without service that wasn't due to a massive outage. Outrageous. And tell them your readers suffered, too, and that we all talked bad about you behind your back and caused you even more mental anguish. (Not true, but you might get someone to laugh) Wow, I’ve never heard of anyone being that long without service that wasn’t due to a massive outage. Outrageous.

And tell them your readers suffered, too, and that we all talked bad about you behind your back and caused you even more mental anguish. (Not true, but you might get someone to laugh)

]]> By: ChiGirl http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11120 ChiGirl Fri, 23 Mar 2007 17:18:51 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11120 Keep track of the dates, time, and everyone you talk to. With bad customer service, I'm sure you are being shuffled around. When you start referencing this info in your calls, Verizon will know that you mean business. Also, always say you are traumatized, upset, and definitely lost time at work as a result of them not working. I've had HORRIBLE service with DirecTV. Horrible. The above info helped us get some credit on our bill. If it wasn't for the extra movie channels we received in addition to the credit, we definitely would have canceled. Good luck! Keep track of the dates, time, and everyone you talk to. With bad customer service, I’m sure you are being shuffled around. When you start referencing this info in your calls, Verizon will know that you mean business.

Also, always say you are traumatized, upset, and definitely lost time at work as a result of them not working.

I’ve had HORRIBLE service with DirecTV. Horrible. The above info helped us get some credit on our bill. If it wasn’t for the extra movie channels we received in addition to the credit, we definitely would have canceled.

Good luck!

]]> By: AmyD http://funkybrownchick.com/2007/03/23/verizon/comment-page-1/#comment-11118 AmyD Fri, 23 Mar 2007 16:25:33 +0000 http://funkybrownchick.com/2007/03/23/my-dsl-is-back/#comment-11118 Wish I could say it was my lack of Internet that kept me from reading your site the past couple weeks, but glad to see you are back in business and I didn't miss TOO much (except for the chance to bitch with you about cable companies...ASSHOLES). The first thing I usually do in this situation is call, ask for a manager, and then spontaneously combust when I'm transferred to three different people who will each say, "Can you please start from the beginning of your story because I'm a fucktard?" No really, that's usually what happens. I finally get so mad that I feel like I'm going to kill the next person who walks through the door. Sometimes I'll throw my modem or remote control to the floor out of childish desperation, or tell the stupid asshole on the phone that I'm going to cancel service (um, don't try this; it doesn't work). Basically, having a good old fashion tantrum works well for me. After that, a stiff drinkie with a good friend usually helps. Uh...I'm no help at all, am I? Ha! Good luck, and props to you for sharing your story on Consumerist. That's definitely taking SOME action! Wish I could say it was my lack of Internet that kept me from reading your site the past couple weeks, but glad to see you are back in business and I didn’t miss TOO much (except for the chance to bitch with you about cable companies…ASSHOLES).

The first thing I usually do in this situation is call, ask for a manager, and then spontaneously combust when I’m transferred to three different people who will each say, “Can you please start from the beginning of your story because I’m a fucktard?”

No really, that’s usually what happens. I finally get so mad that I feel like I’m going to kill the next person who walks through the door. Sometimes I’ll throw my modem or remote control to the floor out of childish desperation, or tell the stupid asshole on the phone that I’m going to cancel service (um, don’t try this; it doesn’t work). Basically, having a good old fashion tantrum works well for me.

After that, a stiff drinkie with a good friend usually helps.

Uh…I’m no help at all, am I? Ha! Good luck, and props to you for sharing your story on Consumerist. That’s definitely taking SOME action!

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